360 Office is a work app for a business’s office and field staff: tasks, parts orders, maintenance scheduling and team chat. It runs as an iPhone app and as a web version at login.360office.app. Innercross (“we”) runs 360 Office for the businesses that use it.
Each business has its own private workspace, and that business’s administrators create every account in it. 360 Office isn’t for public use, and nobody can sign up on their own.
This policy explains what 360 Office stores, why, who can see it, and how to delete your account. Your business decides how it uses 360 Office for its own work, so you can also take questions about its records to your business’s administrators.
1. Information 360 Office collects
- Account details: your name, username, work email, job title, role and the business you belong to. Your password is stored only in hashed form by our sign-in provider, and nobody can see it. Administrators also set a 4-digit PIN, which is stored only in hashed form too.
- Business details: the business’s name, its logo if its administrators add one, and which account is its main (“master”) account.
- Profile photo (optional). Profile photos are stored at an unlisted web address, so anyone who has that exact address can open the photo.
- Work records you enter: tasks, notes, assignments and due dates; parts details such as descriptions, vendors, model and serial numbers, PO and order numbers, and photos of equipment data tags; maintenance plans; and customer records — the customer names, addresses, phone numbers, emails and notes staff enter for jobs.
- Team chat: messages, photos, reactions, and when you last read each conversation. If you take a screenshot inside a chat on the iPhone, the app posts a notice in that chat.
- Online status: while “Show when I’m online” is on, 360 Office records when you were last active so teammates can see you’re online. You can turn it off at any time.
- Notifications: a push token for your iPhone and, if you turn on browser notifications in the web version, that browser’s notification address. These are used only to deliver 360 Office’s notifications, along with which kinds of notifications you’ve chosen to turn off.
- Camera and photos: used only when you choose to take or attach a photo.
- Access requests: if you ask for 360 Office on our website, the name, business, email, phone (optional) and message you enter are emailed to us so we can reply. The website itself doesn’t keep them.
360 Office doesn’t collect your location, contacts, advertising identifiers, analytics or tracking data, and it contains no ads.
2. How we use it
Only to run 360 Office: to sign you in, show work to the right people according to their role, notify you about work assigned to you, and keep a record of who did what. Your business’s administrators can see an activity log of the notes added across its tasks, parts and maintenance.
3. Who can see it
- People in your business, according to their role. For example, field staff see only the parts they added or are assigned to, and only office staff see customer contact details.
- Nobody in any other business. Each business’s records are kept apart by the server itself, not just by the app, so one business can never see or change another’s.
- 360 Office support (Innercross and the people who help it run the service) can see the list of businesses, each business’s name, and its master account’s name and email. When a business asks, they can pause or restart its workspace, or reset the master account’s password or PIN; the business’s administrators are notified when that happens. Support can’t see a business’s tasks, parts, calendar or chat.
- Service providers that host and deliver 360 Office, acting only on our behalf: Supabase (database, sign-in and file storage, hosted in Canada), Cloudflare (this website and the web version), Expo and the Apple Push Notification service (iPhone notifications), and your browser maker’s notification service (browser notifications).
- Authorities, if the law requires us to disclose information.
We don’t sell personal information, share it for advertising, or let third parties track you.
4. How long we keep it
Your information is kept while your account is active. If an administrator deactivates your account, your work records stay as your business’s records. If you delete your account, see section 5. If a business stops using 360 Office, its workspace is paused and nobody in it can see or change anything; contact us about removing its records.
5. Deleting your account
In the iPhone app, open More → Delete my account, or in the web version open My account, and confirm with your password. This immediately:
- removes your login, so the account can never sign in again;
- removes your name, email, username, job title, profile photo, online status and notification details;
- signs you out.
Tasks, parts, notes and chat messages you created are your business’s records. They remain, attributed to “Former user”. A business’s master account can’t be deleted this way; contact us instead. You can also ask your business’s administrators, or contact us below, to delete your account.
6. Security
Data is encrypted in transit and at rest by our hosting provider. What each person can see is enforced by the server, by business and by role, not just in the app. Administrators confirm every sign-in with their PIN. Chat photos, parts photos and business logos are stored privately and shown through short-lived links.
7. Children
360 Office is for businesses’ staff only and isn’t directed to children under 16.
8. Your choices
You can change your profile photo and your online-status setting, turn browser notifications on or off, ask your business’s administrators to correct your details, and delete your account at any time. Depending on where you live, you may have other privacy rights; contact us to use them.
9. Changes to this policy
If this policy changes, we’ll update this page and its effective date.
10. Contact
Innercross
info@innercross.com